We only got approval to keep working with the assistant when we asked for a refund on an $1100 purchase, but even then, that only resulted in another manager who critiqued our assistant's efforts for and additional 5 minutes, when we were 'kicked to the AT&T store' with no resolution. Customers who were spending money had an assistant with them for as long as 30 minutes. Needless to say, if I spend $1100 on something, I expect to have it work, and if there is an issue getting it up and running, I expect assistance, not rude commentary. I will never again order or deal with Apple online. I spent almost 3 hours total with no resolution.

The gentleman hung up on me when I told him that I didn't give a flying flip what he said, that Apple system had some kind of flaw or something going wrong. He told me I couldn't do that that it would cause chemical leak. I told him at this point I would rather destroy the phone, than to deal with Apple customer service anymore. He continued to tell me that their system is flawless and they do not have issues like that. I told him that they had something wrong with their system that I have not received an email and that I would not refuse the trade-in. When I asked when the email was sent to me, he was unable to tell me. But they would continue to do a trade-in of $160.

So I called Apple, after speaking to two more people I was told that I declined the trade-in again and that I was negative.

0.Today I received the trade-in kit and then an email from Apple stating that they have attempted to contact me.

0.5 x Standard Fee – OS re-installation (Out of warranty), EFI Firmware reset.

0.25 x Standard Fee – OS Install on replacement hard drive ( under Apple warranty).

0.25 x Standard Fee – Admin password reset – NO OTHER SERVICES.$35/hour – Inspection, diagnostic fee for iPhones, iPads and iPods, Apple Watch, Airport Time Capsule, Airport Extreme, Apple TV. Should customer accept our final price quote for repair, this fee will be credited toward the final repair fee.$60/hour – Inspection, diagnostic fee for iMacs and Mac Pros – non-refundable. Should customer accept our final price quote for repair, this fee will be credited toward the final repair fee.$45/hour – Inspection, diagnostic fee for laptops – non-refundable. Should customer accept our final price quote for repair, this fee will be credited toward the final repair charge.$65 flat rate – Cracked screens for 2009-2015 MacBook Pro – MacBook Air (all repair types).$75 per hour – For units purchased from M.E.I.

Apple store computer repair